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OPC Data Logger Version 3 |
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Last updated: February 1, 2011 |
The Data Logger contains a number of tools to help with Troubleshooting. If you need to report a problem to Technical Support then please observe the following:
First, there is the event log window at the bottom of the dialog. Currently this dialog will show the information for the currently running application session. All log files are stored within the Windows Event Log, within its own OPC Data Logger category, as shown in this screen capture:
The Windows event log allows you to configure the log settings by simply right-clicking on the OPC Data Logger logbook and then choosing properties:
NOTE: From the above context menu, you can Export List... allowing the events to saved into a Text file, which can then e-mailed to support.
From there, you can configure the behavior of the log:
As hard as we try, some un-handled errors may slip through the net. The application has some internal tools to help detect when this happens which will consequently open the following window:
In the unlikely event that this does open, PLEASE use it to report the problem to us. You can log errors anonymously if you wish, likewise you can also specify if you want one of our developers to contact you personally regarding the problem you have encountered. This capability allows us to collect information regarding the error only. We do not collect any other information about your computer system or even your configuration.
PLEASE ALLOW AND USE THIS WINDOW TO SEND US THE ERROR REPORT.
If your computer is not connected to the internet, then click on the Message tab where you can then copy/paste the text into a text file which can then be later emailed to us.
This help documentation provides a number of articles for known problems: